Technical Error Guide for your Shopify Store
Listed below are some common errors you might face while pushing products or pulling orders from your Shopify Store.
Shopify orders are not reflecting on Printrove
Two conditions must be met for an order to be pulled from Shopify to Printrove.
1. The product within the order should have an SKU.
2. The vendor name of the product should be Printrove.
Please note that if you change the vendor name after the order is placed, Shopify will not update the old orders. You can try placing a test order to see if the conditions have been met and the orders are being pulled successfully.
You can now head over to Manage Orders and click on Pull Store Orders on the Merchant Panel to pull all store orders.
Error while pushing products to Shopify
Troubleshoot the following error in 2 simple steps.
Step 1: Ensure that your store has been connected with Printrove using a valid domain name and not the IP address.
Step 2: Uninstall and re-install the Printrove App on your Shopify store.
This will not affect your existing data. You can clear the cache and repeat the process in incognito mode.
Please note that Shopify does not allow more than 100 variants for a product to be pushed at a time.
If you face any errors that are not covered in the article above, please reach out to us at support@printrove.com with screenshots.
Suggested Article: How to automatically place your store orders on Printrove?
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