If the issue persists, feel free to contact Printrove Support for further assistance.
How to perform a Hard Reset for your Shopify Store?
If you're facing order sync issues between Shopify and the Printrove Merchant Panel, a hard reset can help. Follow these steps to uninstall, disconnect, and reconnect your store.
Uninstall Printrove from Your Shopify Store
Step 1: In your Shopify store admin, head over to "Apps" and click on the horizontal arrow.
Step 2: Click on "Apps and Sales Channel Settings".
Step 3: Click on the "Ellipsis Menu (Three Dots)" beside Printrove.
Step 4: Click on "Uninstall"
Step 5: Move all Printrove Location products (if any) to your default store location.
Wait for at least 60 minutes before proceeding to the next step. This is crucial for a successful reset.
Disconnect Your Store from the Printrove Merchant Panel
Step 6: Head over to the Printrove Merchant Panel, and go to Store Settings by clicking on "Store" from the Main Menu.
Step 7: Click on "Disconnect"
Reinstall and Reconnect Your Shopify Store
Step 8: Once the store has been disconnected, click on "Connect" for Shopify on the same page.
Step 9: This will open the Shopify App store. Click on "Install" for the Printrove App.
Step 10: As soon as the installation is complete, the Merchant Panel will open again with the following notification. 
Verify the Connection
Step 11: Check if the store has been successfully connected and if the orders are now getting pulled.
Click on the Sync Button under Store on the Merchant Panel to ensure the previous settings are restored, including product and inventory sync.
Related Articles
How to Push, Sync or Save a product?
Understand how you can create and add products to the Printrove Account or your store. This will help you swiftly place manual orders or sync the products with your store to automate the order placing process. What is the purpose of this feature? To ...Technical Error Guide for your Shopify Store
Listed below are some common errors you might face while pushing products or pulling orders from your Shopify Store. Shopify orders are not reflecting on Printrove Two conditions must be met for an order to be pulled from Shopify to Printrove. 1. The ...How to Push products to my Shopify Store?
Before you can push products to your store, you have to make sure that your Shopify store is connected to Printrove. There are two ways you can add products to your store. Manually add products to your store and map them with the Printrove Product ...How to integrate my Shopify store?
With the Printrove ‑ Print & Dropship app for Shopify, you will be able to seamlessly manage your Shopify orders from the Printrove Merchant panel. This app integrates with Printrove and lets you push new products directly from the merchant panel. ...Technical Error Guide for your WooCommerce Store
Listed below are some common errors you might face while pushing products or pulling orders from your WooCommerce Store. WooCommerce orders are not reflecting on Printrove Two conditions must be met for an order to be pulled from WooCommerce to ...