What happens when an order is Returned to Printrove?

What happens when an order is Returned to Printrove?

Since our logistics partner does not allow custom return addresses, all courier returns are delivered to Printrove by default. Once an order is RTO Delivered to Printrove, it is added to your returns in the next 24-48 hours. You can view your Returned orders in the Returns section in Manage Orders.



Printrove offers 30 days of free storage for your courier returns, during which you can Re-ship the order to yourself or another customer. After 30 days, the order will be disposed of / donated to a charity.
You will be notified on your registered email address before the order is disposed of to help you take action on the same.
To Re-ship the order, you can click on the Re-ship icon  and follow the steps guided in the suggested article below.

    • Related Articles

    • How to Re-Ship returned orders?

      Courier returns are orders that were unsuccessful in delivery attempts and never reached the customer. These orders are marked as RTO (Returned to Origin) and sent back to the original pickup address, Printrove's Operation House. This guide will help ...

    • What is RTO?

      RTO or Return To Origin is a shipping stage of an order. When an order has been updated to be RTO initiated, it indicates that it is currently being processed for return to the seller, in this case, Printrove. An order is RTO initiated after three ...

    • How to cancel an order on Printrove?

      Sometimes circumstances may arise that require you to cancel an order on Printrove. It is important to know the proper steps to take in order to ensure a smooth and hassle-free process. You can cancel an order on Printrove in 4 quick steps. Step 1: ...

    • How to place a Sample Order?

      Placing a sample order is a crucial step in deciding your POD partner. We highly recommended ordering a sample before starting since you get to experience what your customers will be experiencing when you place an order with us. We suggest placing a ...

    • How to edit an order on Printrove?

      An order at Printrove includes two segments that can be edited after it has been placed; Product & Shipping details. Follow the steps below to update your order on Printrove. How to edit a product in the order? You can edit a product in the order in ...