Does the customer receive shipping notifications?
Yes, Printrove sends shipping notifications to customers to keep them informed about the status of their orders.
When does the Customer receive tracking notifications?
By Default, the customer receives Email and SMS tracking notifications on three events.
- When the order is Dispatched.
- When the order is Out for Delivery.
- When the order has been Delivered.
What is the content of the notification?
The content of the notification includes the customer's name, the reference order ID, your brand name, order status and a button to track the order leading to the tracking page.
The content of the notifications cannot be customised.
How to enable or disable the notifications on Printrove?
Enable or disable notifications from your Merchant Panel in 4 quick steps. They are as follows.
Step 1: Head over to Settings on the Merchant Panel.
Step 2: Click on Notifications.
Step 3: Under Notify Customer, click on the checkboxes for Email and/ or SMS to enable or disable the notifications.
Step 4: Click on Save Changes.
Done! Quick, wasn't it?
You can place a sample order to check for the notifications.
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