Manage Shipping
What is Buyers Positive Response?
In the world of e-commerce, ensuring that orders are successfully delivered to customers is crucial. However, there can be various reasons why an order might not get delivered. Understanding and managing these reasons can significantly improve your ...
What is a Non Delivery Report?
NDR or Non-Delivery Report is raised when an order is marked as undelivered by the courier partners due to the following reasons. Customer not contactable Incomplete address COD amount not ready Future delivery requested by the customer Self-pickup ...
Does the customer receive shipping notifications?
Yes, Printrove sends shipping notifications to customers to keep them informed about the status of their orders. When does the Customer receive tracking notifications? By Default, the customer receives Email and SMS tracking notifications on three ...
What action should I take if an order is Undelivered?
What is NDR? NDR or Non-Delivery Report is raised when an order is marked as undelivered by the courier partners due to various reasons. It acts as a communication between the seller, the courier partner, and the customer, notifying you of the reason ...
Reasons behind your orders getting Undelivered and RTO'd
In this article, we take a deep dive into why do your orders go undelivered and what actions our shipping partners take to ensure successful deliveries. Calls before attempting delivery Before we proceed any further, we would like to inform you that ...
What should I do when my customer has not received the order after it has been marked delivered?
Hello Merchpreneur! Have you been facing an issue where your order status shows Delivered but your customer seems to not have received the order? If yes, then you are at the right place. In this article, we would be addressing how to deal with such ...
How can I enable Self-Shipping for my Printrove account?
In this article, we're going to cover how you can enable self shipping. Note: This is only available for Business Plan Users and only for orders placed manually, it's not available for store orders. Before that, as always, let's first understand what ...
What are the shipping policies?
As Printrove does not have any logistics company of its own and is reliable on 3PL's (3rd Party Logistics) for shipping there are a certain policies that we follow, The shipping charges for your orders will be calculated on the total order weight. ...
What happens if my order is marked lost?
When the shipment is lost in-transit, you can drop an email at support@printrove.com, we shall investigate this and either refund you or ship a new order to your customer once we receive a confirmation from our courier partner. Please note: We would ...
Can I change the delivery date for my order?
You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.
What is RTO?
RTO or Return To Origin is a shipping stage of an order. When an order has been updated to be RTO initiated, it indicates that it is currently being processed for return to the seller, in this case, Printrove. An order is RTO initiated after three ...
What if the customer is not available at the location at the time of delivery?
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
What does undelivered 1st attempt mean in shipping and what action should I take on it?
When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must ...
What does the estimated delivery date mean in the tracking link?
The expected delivery date is the tentative date by which your order will reach your customer's doorstep.
What are the different shipping statuses after an order is dispatched?
Pickup Scheduled- An order for which the Pickup Request has been generated and sent to the courier company is marked with the status 'Pickup Scheduled' Pickup error- The Pickup Error status is marked when the pickup has not yet been generated due to ...
How do we calculate the shipping charges?
The shipping charges are calculated on the total order weight when an order is placed and Printrove charges a slab rate of Rs. 60 per 500 gms. You can refer to the product volumetric weight below and accordingly calculate the shipping charges. ...
How to sell internationally with Printrove?
To expand your market reach and scale up your brand, you can consider selling your products internationally. Thanks to the internet, shoppers will never hesitate from buying beyond borders! Printrove offers international shipping to help you in ...
Can I edit the shipping details of an order after it is dispatched?
You can change your shipping address as long as the item has not been shipped. Since it is up to the courier company to honour this request, it is better to do it as soon as possible, after the package is in transit. If an item has already been ...