Your customer hasn't received his product/shipment/order. What should you do?

Your customer hasn't received his product/shipment/order. What should you do?

Once your product has been picked up, your customer will receive it within the stipulated time as mentioned in the delivery SLAs for different courier partners. You can find the zone wise delivery SLAs below-


The delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for the delivery of parcels. 


Delivery SLA for different zones is mentioned below-


1.) Air                                                       



Zone A - Within City - 2 days                            

Zone B - Within State - 3 days               

Zone C - Metro to Metro - 3 days                

Zone D - Rest of India - 5 days                

Zone E - Northeast and J&K - 7 days                



   2.) Surface
Zone A - Within City - 2 days
Zone B - Within State - 3 days

Zone C - Metro to Metro - 5 days

Zone D - Rest of India - 7 days
Zone E - Northeast and J&K - 9 days
‚Äč
In case your customer has still not received the order within the above mentioned time, it may be due to incorrect address/phone number or other reasons. We request you to kindly verify the customer details in the merchant panel. 


    • Related Articles

    • Proof of Delivery | Order status shows delivered but the customer has not received the order

      Hello Merchpreneur! Have you been facing an issue where your order status shows delivered but your customer seems to not have received the order? If yes, then you are at the right place. In this article, we would be addressing how to deal with such ...
    • Place a Sample Order

      In this article, we're going to cover how to place a manual order on Printrove. Ordering a sample is highly recommended before you start selling to your customers. You get to experience what your customers are going to experience when you place an ...
    • How to create an order through the Printrove Product Library?

      Adding products to the order The first step to place an order is to add the products. There are two ways you can add products to your order. Creating a new product Load Products from the Printrove Product Library  Creating A New Product Here is how ...
    • Fulfill a WooCommerce order

      This article explains how you can fulfill an order that you have received on your store. Steps to Fulfill WooCommerce Order On your Printrove Merchant Panel go to Orders > Store Orders  Click on the Pull WooCommerce Orders button This will pull all ...
    • Fulfill a Shopify order

      This article explains how you can fulfill an order that you have received on your store. Steps to Fulfill Shopify Order On your Printrove Merchant Panel go to Orders > Store Orders  Click on the Pull Shopify Orders button This will pull all your ...