What are the delivery timelines?

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• What is a Non Delivery Report?

  NDR or Non-Delivery Report is raised when an order is marked as undelivered by the courier partners due to the following reasons. Customer not contactable Incomplete address COD amount not ready Future delivery requested by the customer Self-pickup ...

• How does Cash on Delivery Remittance Work?

  Learn how the remittance (retail price) for your Cash on Delivery (COD) orders is transferred to your account. For better clarity, navigate to the Billing > Remittances Section on your panel. Remittance Statuses After your COD order is delivered to ...

• Can I change the delivery date for my order?

  You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.

• What does the estimated delivery date mean in the tracking link?

  The expected delivery date is the tentative date by which your order will reach your customer's doorstep.

• What if the customer is not available at the location at the time of delivery?

  If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.