What if the customer is not available at the location at the time of delivery?
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.
Related Articles
What are the delivery timelines?
We print and pack your orders on demand within 2 to 4 business days at regular times. Additionally, our shipping partners take 2 to 5 days to deliver the orders based on the location of the customer. Therefore, the total turnaround time for your ...
What is a Non Delivery Report?
NDR or Non-Delivery Report is raised when an order is marked as undelivered by the courier partners due to the following reasons. Customer not contactable Incomplete address COD amount not ready Future delivery requested by the customer Self-pickup ...
How does Cash on Delivery Remittance Work?
Learn how the remittance (retail price) for your Cash on Delivery (COD) orders is transferred to your account. For better clarity, navigate to the Billing > Remittances Section on your panel. Remittance Statuses After your COD order is delivered to ...
What should I do when my customer has not received the order after it has been marked delivered?
Hello Merchpreneur! Have you been facing an issue where your order status shows Delivered but your customer seems to not have received the order? If yes, then you are at the right place. In this article, we would be addressing how to deal with such ...
What does the estimated delivery date mean in the tracking link?
The expected delivery date is the tentative date by which your order will reach your customer's doorstep.