What happens if my order is marked lost?
When the shipment is lost in-transit, you can drop an email at firstname.lastname@example.org, we shall investigate this and either refund you or ship a new order to your customer once we receive a confirmation from our courier partner.
Please note: We would refund the cost paid to us while placing the order back to your credits in case of loss or damage in transit.
What happens when an order is Returned to Printrove?
Since our logistics partner does not allow custom return addresses, all courier returns are delivered to Printrove by default. Once an order is RTO Delivered to Printrove, it is added to your returns in the next 24-48 hours. You can view your ...
How can I expedite the processing of an order with Rush service?
Our Current dispatch timelines are 2-3 working days, subject to QC. However, to meet your urgent fulfillment needs, Printrove offers a Rush service that expedites the processing of orders. Read on to know more. The Rush service does not include ...
What should I do when my customer has not received the order after it has been marked delivered?
Hello Merchpreneur! Have you been facing an issue where your order status shows Delivered but your customer seems to not have received the order? If yes, then you are at the right place. In this article, we would be addressing how to deal with such ...
How to Re-Ship returned orders?
In this article, we're going to learn about managing your returned orders and how to reship multiple orders to a single address. What is a Courier Return Order? An order is marked as RTO (Returned to Origin) when the courier executive couldn't ...
How to place a Sample Order?
Placing a sample order is a crucial step in deciding your POD partner. We highly recommended ordering a sample before starting since you get to experience what your customers will be experiencing when you place an order with us. We suggest placing a ...