What happens if my order is marked lost?
When the shipment is lost in-transit, you can drop an email at support@printrove.com, we shall investigate this and either refund you or ship a new order to your customer once we receive a confirmation from our courier partner.
Please note: We would refund the cost paid to us while placing the order back to your credits in case of loss or damage in transit.
Related Articles
What happens when an order is Returned to Printrove?
Since our logistics partner does not allow custom return addresses, all courier returns are delivered to Printrove by default. Once an order is RTO Delivered to Printrove, it is added to your returns in the next 24-48 hours. You can view your ...
How can I expedite the processing of an order with Rush service?
Our Current dispatch timelines are 2-3 working days, subject to QC. However, to meet your urgent fulfillment needs, Printrove offers a Rush service that expedites the processing of orders. Read on to know more. The Rush service does not include ...
What should I do when my customer has not received the order after it has been marked delivered?
Hello Merchpreneur! Have you been facing an issue where your order status shows Delivered but your customer seems to not have received the order? If yes, then you are at the right place. In this article, we would be addressing how to deal with such ...
How to place a Sample Order?
Placing a sample order is a crucial step in deciding your POD partner. We highly recommended ordering a sample before starting since you get to experience what your customers will be experiencing when you place an order with us. We suggest placing a ...
How to place a COD order?
Indian customers prefer Cash on Delivery or the COD option over prepaid due to its convenience. As a result, COD Orders contribute to more than 70% of online orders, making it crucial for a business to offer the same on their store. This guide will ...