What are the shipping policies?
As Printrove does not have any logistics company of its own and is reliable on 3PL's (3rd Party Logistics) for shipping there are a certain policies that we follow,
- The shipping charges for your orders will be calculated on the total order weight.
- The delivery timelines will depend on the location and mode of transport (Air and Surface) chosen for the order. Please note that the delivery timelines may differ depending on the courier company as well.
- The Estimated Delivery Date updated on the tracking page is an approximate derived by evaluating multiple factors. You can expect the order to be delivered before or after the EDD suggested.
- All orders are attempted for delivery thrice, by default, in case of unsuccessful delivery. However, in case of cancellation requested by the customer, the order cannot be escalated for a re-attempt.
- The order will be initiated for RTO by default after 3 unsuccessful delivery attempts.
- All RTO initiated orders will be delivered to Printrove, by default.
- Orders not attempted for delivery due to natural calamities are ineligible for a freight refund.
- COD orders are eligible for a freight refund only if we have received BPR (Buyer's Positive Response) from the customer in response to the last delivery attempt made through the NDR.
- If an order has been attempted to be delivered with damaged packaging, the customer is required to reject the delivery.
- All disputes related to Damages during transit must be raised within 48 hours of delivery with unboxing videos. Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. Printrove will not be liable for any damages during transit.
- Disputes regarding Fake delivery must be raised within 24 hours of the delivery attempt.
- Printrove will not make any refunds or re-ship a product if any order is undelivered due to miscellaneous reasons and processed for RTO.
- The service of Reverse Pickup is not in our control. Thus, no escalation is accepted for an empty, damaged, partial or wrong product issue in Reverse Pickups.
- COD Charges are not refunded for an order due to unsuccessful delivery and RTO.
- All Proof Of Delivery (POD) Dispute cases need to be raised within 48 hours of delivery.
- In case of COD Abuse, wherein the retail price has been paid by the customer but, the order is not marked as delivered, one is liable to share images of the shipping label and the products delivered with Printrove Support for a satisfactory resolution within 3 days of delivery.
- In case an order has been marked Lost, the refund for the retail price will be processed through Printrove credits. The refund will be initiated once it has been processed by the logistics partner, which can take up to 7-9 days.
- Printrove is not liable to offer any compensation for misbehaviour, damages, lost orders, negative experiences, delays or unsuccessful deliveries from the courier partner's end.
Related Articles
How do we calculate the shipping charges?
The shipping charges are calculated on the total order weight when an order is placed and Printrove charges a slab rate of Rs. 60 per 500 gms. You can refer to the product volumetric weight below and accordingly calculate the shipping charges. ...
Does the customer receive shipping notifications?
Yes, Printrove sends shipping notifications to customers to keep them informed about the status of their orders. When does the Customer receive tracking notifications? By Default, the customer receives Email and SMS tracking notifications on three ...
How can I enable Self-Shipping for my Printrove account?
In this article, we're going to cover how you can enable self shipping. Note: This is only available for Business Plan Users and only for orders placed manually, it's not available for store orders. Before that, as always, let's first understand what ...
Which Courier Company Should I Choose for Shipping?
When it comes to shipping your orders, choosing the right courier company is crucial for ensuring timely and efficient delivery. We recommend opting for Blue Dart for the most efficient delivery timelines, with Blue Dart Air being the fastest option. ...
What are the Returns & Replacement Policies?
You can classify returns in two segments; Courier and Customer Returns. Continue reading to understand how Printrove processes each return. Courier Returns Courier returns are RTO Initiated orders. An order is RTO initiated when it has been ...