How to Deal with Customer Exchanges through Reverse Pickups?

How to deal with customer exchanges through Reverse Pickups?

We all like to hear that our orders have been successfully delivered but, does the journey really end there?

What if the customer gets back to you requesting an exchange or has a defect that you possibly cannot identify through images or videos shared?  Don’t worry, we’ve got you covered!

Since Printrove does not accept Customer Returns, we have introduced this feature to help you with the above-mentioned scenarios.

Scroll down below to know more about how you can create a Reverse Pickup in 5 simple steps:-

Create a Reverse Pickup from Printrove

Step 1: From your Merchant Panel > head over to Manage Orders Page.

Step 2: Click on the Order ID that you wish to place a Reverse-Pickup for




Step 3: Under More Actions, Click on "Reverse Pickup"




Step 4: Select the product from the checkbox and click on "Get Available Couriers"




Step 5: Choose your preferred courier and click on place order.




The required reverse-pickup shipping charges shall be deducted from your Printrove Credits.  And ta-da! The new journey for the order begins here.

Disclaimer: You can create Reverse Pickup Orders only for:

1. Products having a valid SKU in your Product Library
2. Orders that have been delivered

Note: The Reverse Pickup Order will be delivered to your Business Address and not Printrove's warehouse.
Make sure to reconfirm your Business Address by heading to your Merchant Panel > Settings.

How to Track your Reverse Pickup Order?

Like any other order, you can track the journey of your Reverse orders from your Merchant Panel.

Step 1: From your Merchant Panel, go to Manage Orders > Click on the "Reverse" Tab.

Step 2: Click on the Reverse Order ID




Note: Reverse Pickup Orders will have a longer timeline as compared to normal shipping timelines (Forward Shipping)

Once the Return Order has been delivered, you would know what to do! 

Your Return Orders can be put to use for  
  1. Branding
  2. Promotions
  3. Discounted Sale
  4. Personal Use
  5. Samples

Please note that since the pickup agents do not perform any quality checks for the products during a pick-up, our courier partners do not accept any claims for a refund in case a wrong, damaged, or empty package is received and Printrove is not liable for such shipping errors.

    • Related Articles

    • What should I do when my customer has not received the order after it has been marked delivered?

      Hello Merchpreneur! Have you been facing an issue where your order status shows Delivered but your customer seems to not have received the order? If yes, then you are at the right place. In this article, we will be addressing how to deal with such ...

    • Does the customer receive shipping notifications?

      Yes, Printrove sends shipping notifications to customers to keep them informed about the status of their orders. When does the Customer receive tracking notifications? By Default, the customer receives Email and SMS tracking notifications on three ...

    • How to Re-Ship returned orders?

      Courier returns are orders that were unsuccessful in delivery attempts and never reached the customer. These orders are marked as RTO (Returned to Origin) and sent back to the original pickup address, Printrove's Operation House. This guide will help ...

    • What are the Returns & Replacement Policies?

      You can classify returns in two segments; Courier and Customer Returns. Continue reading to understand how Printrove processes each return. Courier Returns Courier returns are RTO Initiated orders. An order is RTO initiated when it has been ...

    • What if the customer is not available at the location at the time of delivery?

      If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.