How long do I have to submit a claim for a replacement?
All requests regarding the product/orders have to be raised within 7 days of delivery with proper images of the product along with its packaging.
Related Articles
What are the Returns & Replacement Policies?
You can classify returns in two segments; Courier and Customer Returns. Continue reading to understand how Printrove processes each return. Courier Returns Courier returns are RTO Initiated orders. An order is RTO initiated when it has been ...
How should I raise Refund or Replacement requests?
A product at Printrove passes a quality check twice; before inbounding and before being dispatched. However, if you have received a product from Printrove that is defective or not up to your satisfaction, you can raise a refund or replacement request ...
Size guide for Apparel Products
Apparel products can have different sizing depending on the brand. Thus, to help you pick out the right size for your customers, we suggest referring to the size charts below for all available apparel products at Printrove. Men's Clothing Men's Round ...
Can I edit the shipping details of an order after it is dispatched?
You can change your shipping address as long as the item has not been shipped. Since it is up to the courier company to honour this request, it is better to do it as soon as possible, after the package is in transit. If an item has already been ...
What action should I take if an order is Undelivered?
What is NDR? NDR or Non-Delivery Report is raised when an order is marked as undelivered by the courier partners due to various reasons. It acts as a communication between the seller, the courier partner, and the customer, notifying you of the reason ...