In this article, we're going to learn about issues related to your Store Orders and how to troubleshoot them.
Your order status will show as unsynced or error when some important data is missing. You can solve them very easily by following this article.
Order Status showing Error in Unconfirmed Tab
Your order status shows an error when the orders that are fetched from your store are having insufficient data to be processed. This can happen when your order has important missing details like the customer's address, contact number, invalid pin code, unserviceable pin code, etc.
You can fix the error by following these steps below:-
Step 2: Go to the Manage Orders Page and click on the "Unconfirmed" Tab.
Step 3: You can fix the error by click on "Fix issues and place order"
Step 4: After clicking on the "Fix issues and place order" button, you can view the order details and click on "Proceed to shipping"
Step 5: Ensure all the details of your customer are correct.
In the below case, the customer's name is missing. Fill in the missing details and click on "Get available couriers" to select the shipping partner.
Step 6: Click on "Review Order" to review the details you just entered in Step No. 5
Step 7: The last step is to review your order and finally click on "Proceed" to place the order.
That's it! You've solved the error and placed the order by yourself, kudos!
You will now see this order in the Confirmed Tab on your Manage Orders Page. We would then take your order into processing and ship it to your customer based on our current timeline.
Order Status showing Unsynced in Unconfirmed Tab
The status of your order will show as Unsynced if the products in your order are not present in your Printrove's Product Library.
This means that the SKU for that product variant is either:-
- Missing from your Printrove's Product Library (or)
- Not the same in your store and on Printrove both.
To solve this, you can follow the steps below:-
Step 2: Go to the Manage Orders Page and click on "Unconfirmed"
Step 3: Try Syncing your order by clicking on the "Sync" button under Actions.
You're likely to get a pop-up saying that the SKU was not found. This means that the SKU for the product is missing in your Printrove's Product Library or is not the same on both Printrove and your store.
Step 4: Click on the Order ID and copy the product SKU that needs to created or matched.
To verify the above error, you can go to your Printrove's Product Library and try to search the SKU that you just copied.
This means that the SKU is not present in your Printrove's Product Library. Go ahead and create a New Product on Printrove by matching the Product SKU from your current store order. Once done, all your future store orders would be synced by default.
Step 5: From Product Library, Click on "Add Product" and Click on "Save" for this case.
Step 6: Select the Category, the Product under the category from your store. Choose the color and size carefully according to your store order, add your design and click on "Proceed"
Step 7: You can then name your Product and write the SKU. Copy-paste the same SKU from your online store and click on "Proceed"
The product is now successfully saved in your Printrove's Product Library with the corresponding SKU. Now you can simply head over to your Manage Orders Page to resync your order.
Step 8: In your Unconfirmed Tab, click on "Sync" from the Actions to sync your Store's Order with Printrove's Product Library.
Refresh the panel and you're done! Your order is now Synced. It's time to confirm your order now.
Step 9: In your Unconfirmed Tab, click on "Confirm" under the Actions Button.
Your order is now confirmed and will be moved to your Confirmed Tab with the "Received" status. Woohoo!