You can view an overview of all the COD related information under Accounts > View
When you place a COD order with Printrove, the Total Retail Price that you have entered is added to your Pending Receivables amount. This denotes that we are expecting to receive this amount from the courier company for the COD order.
When your customer accepts your order and makes the payment on delivery, it takes up to 15 days for the COD amount to reach us.
Once the COD amount is received by us, we create a remittance report every Friday to close the remittance cycle. The amount in that particular remittance cycle is moved from Pending Receivables to Pending Remittance.
You can view this by clicking on Accounts > Remittances. A report of all the orders for which the amount is remitted can be downloaded by clicking on Report.
After the amount is moved to Pending Remittance, it takes up to 2 days to transfer the amount to your bank account. The Remittance Report is then marked as completed and the Transaction Number is updated.
IMPORTANT: Please note that it is mandatory to complete your KYC and add your bank account details from Profile > View in order to receive the amount in your bank account.