There are two kinds of returns an eCommerce store experiences. They are
- Courier returns
- Customer returns
Courier returns occur when the courier company is about to deliver a package and the customer rejects the order or if there is any kind of miscommunication between the delivery person and the customer. In this case, the courier company attempts the delivery twice, after which the product is marked as Returning to Origin (RTO).
In the case of COD orders, there is no financial transaction that takes place hence you will not be charged for the COD. In both the cases of Prepaid and COD orders, a Reverse shipping fee is charged which is equal to the forward shipping fee.
You can view all the products returned on the panel by going to Orders > Manage Returns. The product is then added to the inventory list of the merchant and is available for reshipment.
Re-ship in manage returns
Once an order has been returned to our factory, it is added to the Orders > Manage Returns Page.
You can reship an order to a new address using the Reship button.
Once you click on the Reship button, a pop up opens up where you can enter the new details including the reference number, retail price, shipping address and mode of shipping.
Once the details are entered, you can make the payment using the available credits and confirm the order.
In spite of the Quality Checks we do, it is possible that the customer receives a product which is not in the best condition. This might happen due to damages in transit or manual errors. To make sure that your customer receives the best product, we offer completely free replacements to your customers due to misfit and misprint errors. You just have to email us on firstname.lastname@example.org with a few pictures or a video showing the exact defect with the product and we will have your replacement product shipped out within 48 hours of it being authorised. We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled.
In cases, if the product delivered to the customer is in perfect condition but the customer does not want to keep the product, it would be the merchant's decision to accept a return from the customer. Printrove would not refund such orders and you can ask the customer to return the product back to your place which you can use to click pictures for your social media pages. We do not have a reverse pick-up facility currently.